Quality assurance support desk for institutions
As a complement to the procedures operated by MusiQuE, its staff and experts also provide targeted advice on quality assurance procedures to higher music education institutions. The main ‘portal’ to this advice is the MusiQuE Quality Assurance Desk. For most of the year, this exists in ‘virtual’ form as a space on the MusiQuE website for submitting by email a specific query (inquiries can also be made by telephone, although it may not always be possible to provide the answer immediately within the span of the call).
When a query is received, it will be considered first by a member of the MusiQuE staff. If it is something that can be answered from the expertise available in the office, an email reply will be sent as soon as possible (normally within five working days).
If the query requires specialist expertise beyond the scope of MusiQuE staff, an email acknowledging the query will be sent out while staff consult the Register of experts to identify the individual most likely to be able to provide the answer required. The query is then forwarded to that person.
Normally, the expert will reply to the MusiQuE staff, who then forward the reply to the person making the original query; in some circumstances, it is more efficient to put the expert directly in touch with that person.
The MusiQuE staff can offer specific guidance in relation to MusiQuE tools/guidelines (including the MusiQuE Standards for Institutional, Programme and Joint Programme Review) and, where appropriate, will provide references to sources on internal and external quality assurance such as:
- Brochure Tuning Educational Structures in Europe: Reference Points for the Design and Delivery of Degree Programmes in Music (2009)
- Report Quality Assurance and Accreditation in Higher Music Education- an International Comparison (2008)
- Handbook Internal Quality Assurance in Higher Music Education (2007)
- Guide Learning from each other: Sharing good practice through benchmarking (2014)
The MusiQuE staff can also organise, on request, a preparatory visit to explain how an institution can apply for a review undertaken by reviewers from the MusiQuE Peer-reviewers Register. During such a visit, a programme will be designed in collaboration with the institution in order to ensure that the review will focus on their needs. Such preparatory visits will be charged to the institution in addition to the review costs.
Finally, in addition to its through-the-year virtual presence, the MusiQuE Quality Assurance Desk will be available in concrete form at the AEC’s Annual Congress and, by request, at the annual meetings of EMU, Pearle* and any other organisations that may, in future, be added to the MusiQuE Board. Delegates can bring their inquiries directly to MusiQuE Board and/or staff in a face-to-face interaction, which can then be followed up by email, etc. if necessary.